Warranty and Lifetime Diamond Service
Evani Naomi Jewelry values your peace of mind! We take pride in all our products and we stand behind the products quality. All our jewelry are covered by a one year warranty starting from the day when the original order was received.
One Year Warranty Terms
- Customer will be responsible for back and forth shipping fees.
- Customer must contact one our team for the return shipping instruction when sending back the items.
- Customer should make sure that items are safely packed before sending them back.
- Evani Naomi Jewelry will not be responsible for any lost or stolen items.
- When sending back the items, customer must use a shipping method that has tracking on it. Packages with no tracking will not be processed.
- Warranty does not cover any refunds on shipping fees, items itself or customs taxes, if any.
- Replacing missing stones past 30 days the original delivery will be up for quotation depending on the total carat.
- Resetting loose stones due to broken or bent prongs will be up for quotation depending on the actual condition of your jewelry.
- Evani Naomi Jewelry reserves the right to void the warranty on any items showing signs of modification, abuse or damage beyond normal wear, as determined by our jewelry professionals.
Lifetime Professional Diamond Service
When you purchase an engagement ring with us, you become a valued member of the Evani Naomi Jewelry. We pride ourselves in providing continuous premium service after the warranty expires, including care and repair, complimentary ring polishing and a full lifetime diamond service. Replacing missing stones will be up for quotation depending on the total carat.
- Silver/Gold polishing
- Professional cleaning
- Lifetime Diamond Service
- Plating maintenance
While we offer a full year warranty (which means fixing rings when needed), what we cannot control is how people treat their rings, and thus we cannot guarantee how long rings will stay clean, how long the black and rhodium plating will last, and/or if they ever break. We stand by our lifetime professional service, and if you ever need your ring professionally polished or refinished again, please let us know.
Please contact our team how to ship your item back. Note that we don't cover shipping fee for this service so you will have to pay for shipping back and forth.