Evani Naomi Warranty and Lifetime Diamond Service

Evani Naomi Jewelry values your peace of mind! We take pride in all our products and stand behind their quality. Our jewelry is covered by a one-year warranty starting from the day the original order is received.

Free One Year Warranty Terms

1. Our free warranty does not cover accidental breakage or issues beyond normal wear. For comprehensive coverage, you can purchase our premium warranty, which provides protection against more extensive issues for a full year. Contact our team to inquire.
   
2. Customer will be responsible for back-and-forth shipping fees.
3. Customer must contact one of our team members for the return shipping instructions when sending back the items.
4. Customers should make sure that items are safely packed before sending them back.
5. Evani Naomi Jewelry will not be responsible for any lost or stolen items.
6. When sending back the items, customer must use a shipping method that has tracking on it. Packages with no tracking will not be processed.
7. Warranty does not cover any refunds on shipping fees, items itself or customs taxes, if any.
8. Replacing missing stones past 14 from the original delivery will be up for quotation depending on the total carat.
9. Resetting loose stones due to broken or bent prongs will be up for quotation depending on the actual condition of your jewelry.
10. Evani Naomi Jewelry reserves the right to void the warranty on any items showing signs of modification, abuse or damage beyond normal wear, as determined by our jewelry professionals.
11.  Warranty covers free re-plating the first 3 months from the day your order was delivered. Replating after 3 months will be up for quotations.
12. Pieces that are past our warranty period can no longer be replated. Remaking your piece can be an option but is up for quotations.
13. If you receive a partial refund or choose to keep the product in exchange for a full refund, all free aftercare services will be voided.
14. To maintain the integrity of our policy and prevent abuse, repairs or replacements are strictly limited.
15. After-sale services can take up to 20 business days.

Lifetime Professional Diamond Service

When you purchase an engagement ring from us, you become a valued member of Evani Naomi Jewelry. We pride ourselves in providing continuous premium service after the warranty expires, including care and repair, complimentary ring polishing, and a full lifetime diamond service. Replacing missing stones will be up for quotation depending on the total carat.

• Silver/Gold polishing
• Professional cleaning
• Lifetime Diamond Service
• Plating maintenance (depending on the intricacy of the design)

While we offer a full-year warranty (which means fixing rings when needed), what we cannot control is how people treat their rings, and thus we cannot guarantee how long rings will stay clean, how long the black and rhodium plating will last, and/or if they ever break. We stand by our lifetime professional service, and if you ever need your ring professionally polished or refinished, please let us know.

Please contact our team on how to ship your item back. Note that we don't cover the shipping fee for this service, so you will have to pay for shipping back and forth.