We aim to ship the same business day except on weekends and US non-working holidays.

24-48hrs- pieces from our Flash Sale collection that were placed before 12 PM EST will ship the same day or within 48 hours.

3-20 business days (usually done sooner)- most of our products require at least a few days to craft. All our solid gold pieces, custom-made/personalized pieces, and most of our intricate pieces will require longer production time due to being handcrafted from scratch.

If you need it sooner, please email our team to expedite your order.

Please check your email or your spam folder. If you opt to receive SMS, please check your messages. Order confirmation gets sent almost immediately after receiving your order.

If part of your order is custom-made jewelry, please allow between 3-20 business days to handcraft to perfection (usually done sooner). All orders under Ready To Ship Gifts and Flash Sale will ship within 24hrs. We will update your tracking# and email you when your order is good to go. If you have a need-by-date, please email our team so we can rush your order.

Yes, we can. Just ask nicely. Please provide a realistic deadline and we will be happy to expedite your order.

We can cancel your order and issue a refund ASAP unless production has started. Please note that our team works very hard to create CAD, personal drawing, mold, wax, mount, cut stones, etc for your order, so cancellation can only be made if production hasn't started.

We accept returns and exchanges for all regular orders within 14 days. All sales are final for custom-made orders. Please email us a clear photo of the item/s to initiate returns/exchanges.

Yes, we offer free repairs, replating, professional cleaning, stone resetting, and more.

Yes, we can resize your ring depending on the design.

Gold or black plating is a temporary finish only. The longevity depends on the wearer. To avoid this issue, we highly recommend you consider upgrading to solid gold or purchase silver without overlay.

Please note we answer all emails within 24hrs except on weekends or US holidays. Our small team of military spouses work tirelessly to make your shopping experience special and we promise to get back to you as soon as possible.

DO NOT FILE A DISPUTE:

If you have any questions or concerns about your order, please don't hesitate to contact our team. We're happy to assist you with cancellations, modifications, or refunds.

Please keep in mind that filing a chargeback/dispute can significantly delay the resolution process up to 75 days. We're committed to working with you directly to ensure a smooth and positive experience.

Refunds can be issued right away unless your item needs to be sent back for inspection. It will take within 24hrs once inspected.

Yes. With the option to return, exchange, or keep the products for free.

Our 14-day money-back guarantee allows you to return and exchange all our regular jewelry within 14 days from the original delivery date, as long as it is unused, unworn, undamaged, unopened, or defective for a store credit.

ALL SALES ARE FINAL
Items listed below are not eligible for returns or exchanges. These pieces are custom made which means when you place an order, they are handmade for you. For this reason, we cannot accept returns if you ordered the wrong size/wrong design so please be sure to double check what size you need.

• Personalized/custom pieces
• Real gold and Platinum pieces
• Made-to-order pieces
• Flash sale/Clearance pieces

Yes, we do. We offer ring sizes 3-16 US and endless customization options, including metal type, diamond upgrades, gemstones, design modifications, and full customization to bring your dream jewelry to life.

Customization can take up to 14 days depending on the intricacy of the design. Some pieces may take longer.