Shipping policy

14-DAY MONEY BACK GUARANTEE
We offer hassle-free returns and exchanges for regular orders for up to 14 days.  

All sales are final for all our customized pieces, pieces under Flash Sale/Clearance/Sale, and all our fine jewelry crafted in real gold and precious stones.

HOW FAST DO YOU SHIP?
All orders under the "Sale/Flash Sale" collection that were placed before 12 PM EST will ship the same day or within 24-48 hours. Weekends and non-working US holidays are not included. All skull rings, personalized pieces, and fine jewelry crafted in gold will require 3-20 business days to handcraft, depending on how intricate the design (usually done sooner). However, as every ring is made to order, some of our rings can take longer. Custom-made orders require new drawings, wax, mold, cast, and unique gem set. If you need something by a specific date or would like to expedite service, please make sure to leave a note at checkout and/or email us at support@evaninaomijewelry.com 

Our in-stock rings (selected products only) are typically handcrafted in a size 6 with natural diamonds. Should you require a different size and other stone type, please allow 3-20 business days for our resizing process, which can vary based on the size request. All natural diamonds, lab-grown and certified moissanite with a carat higher than .40, will include a certificate of authenticity.

Your tracking number will be emailed to you once your item has shipped.

RUSH ORDERS
If you need something by a specific date or would like to expedite service, please use 'Expedited' as a shipping option and make sure to leave a note or deadline at checkout and/or email us to confirm. Most of our jewelry is handcrafted, which typically takes between 3 and 20 business days. Choosing "Expedited" shipping helps us prioritize your order and speed up production.

Important Note: Total delivery time includes both processing time (making your jewelry) and shipping time (delivery by the carrier). Shipping times apply only after your order has been processed.

Our in-stock rings (selected products only) are typically handcrafted in a size 6 with natural diamonds. should you require a different size and other stone type, please allow 3-20 business days for our resizing process, which can vary based on the size request. All natural diamonds, lab-grown and certified moissanite with a carat higher than .40 will include a certificate of authenticity.

Please note that all orders placed during the holiday season may incur longer production times. We are not liable for any shipping delays via FedEx, DHL, UPS, or USPS. We will always do our best to accommodate your requests, and we appreciate your understanding and patience.

Where are you shipping?
We are shipping most orders from the U.S.A. 

Shipping Information

We design all our jewelry in New York, USA, to ensure the highest quality standards. To get your order to you as quickly as possible, the shipping location may vary depending on inventory and the urgency of your order.

USA Orders

• Most custom-made orders are handcrafted in America by our master jewelers.
• These orders ship from our warehouses in New York, New Jersey, or California, depending on which location can fulfill your order the fastest.

International, Rush, and Deadline-Sensitive Orders

• For international orders, rush orders, and orders with specific deadlines, your piece will be handcrafted by our skilled artisans in Japan.
• While we source our high-quality materials in New York, these special pieces are created and shipped from one of our Global Fulfillment Centers in Japan, Italy, Germany, or Hong Kong. This ensures you receive top-notch quality and craftsmanship, regardless of where your jewelry is shipped from.

Estimated Shipping Times

• USA: 2-10 business days (weekends and holidays not included) via USPS
• Canada: 5-10 business days (weekends and holidays not included) via USPS International Mail, DHL, FedEx, UPS, or a local carrier.
• Other Countries: 7-15 business days (weekends and holidays not included) via USPS International Mail, DHL, FedEx, UPS, or a local carrier.
• Express Shipping: 2-5 business days

Important Notes

• These are estimated shipping times and are not guaranteed due to possible unforeseen delays, such as bad weather, holidays, customs clearance, or shipping restrictions. These factors are outside of our control, but we will do our best to assist you in tracking your order and resolving any issues that may arise.
• Please allow additional time for custom-made orders, as crafting your unique piece requires extra care and attention to detail.

Why is my shipping delayed? 
Unforeseen delays (bad weather, holidays, shipping restrictions, protests, etc.) USPS, FedEx, and other carriers may experience delays. Please be patient and continue to track your order. If you need assistance, please contact our team asap. 

How to track my order?
We've got you! You can track your order directly with USPS or the carrier we will use for your package. The tracking info will be emailed to you.
 
My tracking# has not been updated. What can be done? 
Please note that shipping providers can take longer to scan and deliver packages during this time. Kindly allow a few days for your tracking information to update. It could take between 2 and 12 days, depending on your shipping zone.

Do you ship internationally? 
Yes. We aim to ship globally, but some countries have shipping restrictions. You can check if we ship to your country prior to checkout. 

I live outside the USA. am I going to pay the customs tax? 
Most of our products don't require additional customs taxes. However, every country varies, so it's best if you do your own research before purchasing. Most countries do not collect taxes for small items, but some countries may collect customs fees. Any additional fees/tax is your responsibility.

Lost packages? 
If your tracking shows that your package has been delivered but you have not received your package, please call USPS or the courier shown in your tracking details right away and inquire where they left your package and who received it for you. If your package is indeed lost, please file a lost claim with USPS asap and keep us in the loop. If you want us to file a claim on your behalf, email us your USPS reference # along with a copy of a police report stating that your item got stolen. Claims without proof will not be processed.