Refund Policy
Approved refunds are processed between 24-48 hours once we receive your package. A store credit will be processed once your package has been delivered back to us and inspected. If you wish to have it refunded back to your account, please inform our team ASAP. A 35% restocking fee will be assessed if tags and accessories such as ring box, and original packaging materials including additional items sent (if any) are missing. A higher restocking fee will be assessed if you misrepresent the condition of the item being returned to us. The final fee will be determined based on the condition of your item.
How long the refund will take to show back as a credit on your bank statement varies depending on who you bank with (typically 5-7 business days).
If you return an item to us without our approval, you won't be refunded.
Please take a photo of the item/s you want to return for approval. An RMA# will be generated once it meets our return policy. A prepaid shipping label will only be given for all returns that meet our policy.
Return Address
We have a designated return address in New Jersey for items that need an inspection. Do not return your package using the shipping address on your label. Please contact our team for the shipping instructions.
Refundable items
All purchases EXCEPT the products listed below can be returned for a refund or a full store credit.
- Custom-made jewelry
- Made-to-order jewelry
- Name Jewelry
Due to the nature of these products, we do not accept returns or exchanges unless you purchase these items with SEEL Return Assurance. If the error is made by us, we will send you the correct order asap or issue a refund. You keep the item unless an inspection is needed.
For any approved returns of custom-made and made-to-order jewelry, a non-refundable restocking fee of 35% of the purchase price will apply, this fee covers shipping and some production costs. Each ring or other jewelry item unless otherwise specifically stated is custom-made to order to size with desired variations – design, wax, mold, cast, polished, and gem set.
Purchases with SEEL Return Assurance
All purchases with SEEL Return Assurance (SRA) will be covered with a 30-day money-back guarantee. Custom-made or personalized jewelry can be returned for a refund within 30 days with no questions asked.
All jewelry that has been altered, modified, or with faded plating is not qualified for a refund or exchange. Silver jewelry with faded plating can only be returned within 30 days for professional service or replacement. The customer will be responsible for the back-and-forth shipping fee.
The card I used is now inactive or no longer in use.
Refunds can only be made using the original card used/payment method. Once the refund is completed, please call your bank. Most banks send a check to your address.