Refund Policy
Approved refunds are processed between 24-48 hours once we receive your package. Store credit will be processed once your package has been delivered back to us and inspected. If you wish to have it refunded back to your account, please inform our team ASAP. A restocking fee will be assessed.
Refund Method: Store credit.
If you return an item to us without our approval, you won't be refunded.
Please take a photo of the item/s you want to return for approval. An RMA# will be generated once it meets our return policy. A prepaid shipping label will only be given for all returns that meet our policy.
Return Address
We have a designated return address in New Jersey for items that need an inspection. Do not return your package using the shipping address on your label. Please contact our team for the shipping instructions.
Refundable items
All purchases EXCEPT the products listed below can be returned for a refund or a full store credit.
- Custom-made jewelry
- Made-to-order jewelry
- Name Jewelry
- Fine Jewelry crafted in solid gold
- Flash Sale items
Due to the nature of these products, we do not accept returns or exchanges. If the error is made by us, we will send you the correct order asap or issue a refund. You keep the item unless an inspection is needed.
For any approved returns of custom-made and made-to-order jewelry, a non-refundable restocking fee up to 50% of the purchase price will apply, this fee covers shipping and some production costs. Each ring or other jewelry item unless otherwise specifically stated is custom-made to order to size with desired variations – design, wax, mold, cast, polished, and gem set.
All jewelry altered, repaired, modified, or with faded plating is not qualified for a refund or exchange. Silver jewelry with faded plating can only be returned within 14 days for professional service or replacement. The customer will be responsible for the back-and-forth shipping fee.
The card I used is now inactive or no longer in use.
Refunds can only be made using the original card used/payment method. Once the refund is completed, please call your bank. Most banks send a check to your address.
By purchasing our products, you are in agreement of these terms.
